I reported that the only thing wrong with my last order from Dell was that they had sent me a wireless mouse instead of a mouse with retractable cable. No biggie. But I called Dell, and they agreed to send me the mouse I actually ordered, free of charge. Great customer service!
Today I get the small parcel from Dell, open it, and what do I find? Another wireless mouse. One more phone call confirms that wireless mouses is all they have left, even if a month ago when I ordered the laptop the mouse with the retractable cable was still possible to order. Well, I left it at that. I didn't get the mouse with cable I wanted, but instead I got TWO wireless mouses. Lets call it a draw.